Is there any company more contemptuous of its customers than National Grid, upstate New York's main power company?
Most big companies make you wait a bit as you spend a few minutes navigating through some sort of byzantine voice mail system in order to talk to [insert dramatic music] an actual human being. Even shortcuts, like pressing zero at any time or pretend you have a rotary phone, have been re-designed so you don't immediately get [insert dramatic music] an actual human being.
National Grid isn't the only company that wastes my time this way, they just waste more of it. Waits of 10 to 15 minutes before I get [insert dramatic music] an actual human being at National Grid are not uncommon. Once, I only had to wait 6 minutes and I was shocked!
It's bad enough that National Grid make you wait forever when you call them. But they even have the unmitigated gall to put you on hold WHEN THEY CALL YOU!
They called me today. I picked it up and an automated voice said "Please hold the line as we try to connect you to a customer service representative."
I held the line for about 45 seconds and it still told me to keep holding. I hung up the phone. If they want to talk to me, they shouldn't waste my time.
I guess there was no representative available because National Grid doesn't believe in customer service.
Maybe the next time they call, if I get [insert dramatic music] an actual human being, maybe I'll put them on hold for a few minutes.
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